On the 10th of November, my subordinate was
robbed at about 2pm in her car at a hold-up somewhere around Dopemu, Lagos. The
robbers had operated using an okada (motorbike). One of them had approached her
car in the hold up and pointed a gun at her demanding that she handed over the
jewelry she was wearing and her handbag. She complied and he jumped on the bike
driven by his accomplice and they zoomed off.
She had her ID card, ATM cards, Cheque books and a host of
other documents in the bag so it was necessary to get across to her banks
(Zenith Bank and GT Bank) to block any intrusion into her accounts.
On getting to the GT Bank at Anthony where she had her
account, she made her complaint and was offered forms to fill to acquire a new
cheque book and ATM card. She was required to pay N2,000 for both cheque book
and ATM card. Meanwhile her account was blocked at no cost for the meantime to
protect her funds.
 |
| The Zenith Bank where she lodged her complaint |
On getting to the Zenith Bank at First Pedro, Gbagada, she
stated her case and was told that she needed to pay N5,250 to block her cheque
book so that it cannot be accessed, produce a police report and sworn
affidavit, and still pay N1,050 for new cheque book and also get charged for a
new ATM card!
Meanwhile all the money she had just been paid as salary was in this account but it had been blocked. So where was she going to get the money to pay? At the end of the day she had to withdraw out of her kid's account in GT Bank to settle Zenith almost N7,000 to get her account back.
Despite its status as an apex bank, I've never regarded
Zenith Bank as a customer friendly bank. The only reason I own an account in
Zenith was because the place where I work opened salary account for its staff
in the bank. I have resorted to always withdrawing my money and lodging it in
my GT Bank account when time permits me.
This occurrence just further proves the kind of service you
get from Zenith Bank and further confirms my thoughts about the bank.
So if you’ve got a Zenith Bank account and your cheque book
or ATM gets lost or stolen, be prepared for the recovery wahala.
They too like money!
ReplyDeleteBad customer care!
Too bad, and my bros works there. Though customer service is lacking in most places in naija.
ReplyDeleteGTB is the best to me!
ReplyDeleteI don't use Zenith...oga works there sef, uses it for his salary only, but uses GTB for his savings.
They were not sympathetic at all!
What of if she does not have that kind of cash at all?
This okada boys wahala sef! In a way, Fashola had a point in banning them from some route...shioo..2:00pm in broad daylight??
Hmmm. Banks are going to stop collecting that mandatory #100 from those who use their ATMs, so with time I hope all these charges with assorted names will be discontinued.
ReplyDeleteGod help your sister!
customer service is zero in most service providing institutions in Nigeria.Profit comes first for them
ReplyDeleteGTB is really cool. I love that bank. Customer care in Nigeria generally is lowgrade.
ReplyDeleteThat's so unfair of Zenith. With our kind of environment that sort of service should be easily accessible.
ReplyDelete@Tessa...lol, did they show you too? Share oh!
ReplyDelete@Myne...Must be the pressure of wwork and recession hitting businesses
@Simply mee...hahahaha! Its not the first time I'm hearing of such...working with a bank but having an account with its competitior!
@Eya...shey? To God be the glory oh!
@Sykik...are you sure about that? GTB was better for me oh
@Tamie...Dint I say it?
@Ginger...They don't care oh! Afterall, its in their own interest